GDPR came into force in May 2018 and, after a troubled period of adaptation, companies are calmer and apparently better prepared to comply with the new legislation. However, there are still some doubts as to the actual changes that the GDPR will bring to companies. In today’s article, we explain how GDPR affects the relationship between companies and customers!
It doesn’t matter the size of the company or the area of activity. All companies that process personal data for purposes other than billing (including marketing) are covered by the General Data Protection Regulation.
According to the law, personal data are considered as any information relating to an individual person identified or identifiable by such data (identifiable ‘by reference to an identification number or one or more specific elements of his/her physical, physiological, psychic identity, economic, cultural or social ‘). All data that has these characteristics must be kept securely so that there is no risk of loss or leakage.
The data privacy policy must be updated in accordance with the new requirements of the legislation. A rating and processing scale for personal data should be defined. The company’s legal department should be involved in this process and this policy should include all information related to the actual processing of the data, including its purpose. The privacy policy must be in an accessible place on websites for users to review.
Much has been said about the end of email marketing campaigns due to the legislation, but despite the new law significantly altering email marketing, it will still be possible to communicate through this medium. To do this, simply apply some measures:
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