IT KPI’s for all companies

IT KPI’s for all companies

Having defined KPIs is essential to the good performance of a company. KPIs are key performance indicators that tell us what state the business is in and how far (or near) we are from meeting the stated goals. Based on the indicators and the company’s performance, managers can make more informed decisions. BAM tools such as Multipeers allow you to track KPIs continuously and in real time. Analyzing performance consistently ensures that more attention is paid to meeting the objectives, effectively increasing the degree of achievement of the objectives. See below for KPI’s IT for all companies!

Uptime Index

This is one of the most important IT metrics. It tells us how long IT applications have been available to users, so the longer it is, the better the IT structure performs. It is essential that the company’s technological infrastructures are always available so that productivity rates remain constant.

Average service time

Another very important metric is the average time that professionals take to respond to requests placed in the service desk. The faster the service and the resolution of the situation, the better the IT performance.

Performance of applications

This is one of the most important IT metrics, and for this purpose it is necessary to use constant monitoring tools that evaluate the performance of the applications in the end user’s perspective. Companies increasingly rely on the management of their IT assets to specialized companies that guarantee security, high performance and permanent availability.

Average offline time

This KPI is used to analyze the average time an IT device or infrastructure was unavailable. It is a metric known as MDT (mean down time). This metric averages all the time the service was unavailable, either by: light problems, breakdowns, among others. This value is obtained through the sum of the time in which the system was not available to divide by the number of occurrences in that period.

Ability to innovate

Companies need to innovate to stay competitive. With the tightest competition, a company wins if creates more innovative ideas that turn into better products and services that meet the needs of customers.

Process Improvement

If your IT team spent hundreds of hours developing a tool that helps the finance department streamline banking transactions, you should do a comparative analysis that looks at the time it takes before the solution exists and how much time is spent now on the same processes. Continuous improvement is something managers must constantly be aware of.